Sneaker Bot Refund Policies: What to Expect

Most sneaker and retail bots say all sales are final, so treat a bot purchase as non-refundable unless its terms say otherwise. This guide shows what the policies actually say, where limited refunds do exist, and what to check before you pay.

The short answer: expect no refunds#

Of the eight bots in OOSClub's first batch of listings, as of October 2026:

• Five say all sales are final: PrismAIO, Refract, Valor AIO, The Shit Bot and Alpine AIO.
• Two allow refunds only in narrow cases: Stellar AIO and Cybersole.
• One had no published refund policy we could find: BruteAIO.

The wording is usually blunt. Valor's terms say all amounts paid are non-refundable, Prism's terms (which also cover Refract) say the same, and The Shit Bot's terms rule out refunds or returns under any circumstances once an order is placed.

Where limited refunds exist#

The two exceptions both come with tight conditions:

• Stellar: its terms let you ask for a refund within 7 days of payment confirmation, but only for an activation key you haven't used, and Stellar can still say no.
• Cybersole: its terms give UK consumers 14 days to change their mind, but that right ends as soon as you start downloading or accessing the software.

In both cases, the refund window effectively closes once you start using the bot. Neither covers "it didn't work on the drop I wanted."

Why bots rarely give refunds#

A bot is software you can use the moment you get it, and its results depend on things the developer doesn't control: stock levels, how many others are competing, your proxies and the store's protection on the day. The policies we've read make no exception for a drop that didn't go your way, and none of them promise checkouts.

Two other details matter:

• Renewals are covered too. The no-refund rules apply to every renewal, not just the first payment. If you don't want the next period, cancel before the renewal date. Alpine, for example, asks for cancellations by email 24 hours before renewal. See our guide to licenses, renewals and rentals for how cancelling works.
• Cancelling isn't a refund. Prism's terms say that if you cancel, your subscription simply runs to the end of the period you already paid for.

Cook groups, monitors, proxies and servers#

The rest of a bot setup varies more.

Cook groups and monitors mostly follow the bots. Polar Chefs says membership fees, including renewals, are non-refundable, and Zephyr Monitors says all purchases are final sale. TheNorthCop is an exception that considers requests case by case. Our guide to cook groups covers this in more detail.

Proxies and servers are where limited refunds are most common, usually with a short window and a usage cap:

• IPRoyal: only if the service is faulty in the first 24 hours and isn't fixed that day; crypto payments are never refunded.
• Oxylabs: self-service plans within 3 days of the first payment, with under 20% of traffic used, once per customer.
• Byteful: within 24 hours, with under 2GB or 25% of bandwidth used, once per customer, at its discretion.
• Live Proxies: an unused plan bought by mistake, within 3 days.
• Chef Servers: first-time accounts only, 7 days on VPS plans and 1 day on dedicated servers up to $200 a month.

If you're testing a proxy provider, these windows are short. Check the conditions before you run real traffic through the plan.

Buying through Whop#

Many bots and groups sell through Whop. You can request a refund from your Whop billing history, but Whop says refunds aren't guaranteed: the seller and Whop review each request, and the seller's own policy still applies. Our guide to buying on Whop explains the process.

Chargebacks#

A chargeback is a dispute you raise with your card issuer. It's meant for charges you didn't authorize, or for goods or services that weren't delivered, not for a purchase you regret. Some sellers address it in their terms: The Shit Bot asks buyers not to dispute payments, Zephyr Monitors treats chargebacks as fraud, and Oxylabs makes "no chargebacks" a condition of its refund policy. If you think you've been scammed, our guide to spotting bot and cook group scams covers what to look for. This guide isn't legal advice.

What to check before you pay#

1. Find the refund policy. It's usually in the terms of service or on a separate refund page. If there isn't one, treat the purchase as final.
2. Read the conditions, not just the headline. Note the time window, whether using the product ends it, and any usage caps.
3. Check what renewals cost and when they happen, and how to cancel before the next one.
4. Use a trial if there is one. Some cook groups offer free trials; bots rarely do.
5. Check the OOSClub listing. Once we've checked a listing's refund policy, it appears in the listing's quick facts with a link to the seller's own page. Our guide to reading an OOSClub listing explains each field.

To compare policies across bots, start from the bots hub.